Refund policy
Return & Refund Policy
Thank you for shopping at https://esimdatatravel.com.
If you are not entirely satisfied with your purchase, we're here to help.
Returns
IMPORTANT: You can request a refund only if the eSIM has not been installed or activated.
- You have 14 calendar days from the purchase date to return an eSIM.
- There is a $5.00 fee for each eSIM returned.
- This fee does not apply if it’s our fault (e.g. unsupported country).
To cancel your order and request a refund, please contact us at esimdatatravel@gmail.com. Include:
- Your order number
- Product name
- Reason for the refund
Refund Method: Refunds will be made to the original payment method (e.g. PayPal). The process may take up to 10 business days.
Refund Eligibility
- Eligible: Order canceled before QR code is sent via email.
- Not eligible: QR code has been sent or scanned.
Note: Due to the nature of digital goods, buyer’s remorse refunds are not supported after QR code delivery.
Service-Related Issues
If you experience issues with our service:
- You must submit the issue to our Support Team.
- We will verify if the issue is our responsibility.
- If applicable, we will initiate your refund or exchange.
Important: Refunds will not be granted if you return to your home country without prior issue confirmation.