Frequently asked questions
Everything you need to know about our Vietnam local eSIM. Contact our 24/7 support team.
eSIM yo mu karere n'ugutemberera
Guhuza n'ibikoresho
Gutegura no Gukoresha
Umuvuduko, Ugupfuka & Amakuru
eSIM yo mu karere n'ugutemberera
eSIM yo mu karere ihuriza hamwe n’amashirahamwe y’abanya Vietnam (Viettel, Vinaphone, Mobifone) nk’uko nyene SIM yo mu karere yishurwa mbere — ikaguha umuvuduko wuzuye w’urubuga rwo mu karere rwo hagati ya 60-120 Mbps. eSIM igendagenda irungika amakuru yawe biciye ku nzira mpuzamakungu, ivyo bikaba bituma mu bisanzwe umuvuduko ugenda buhoro (5-15 Mbps) n’uguhagarara cane. Ama eSIM yacu ni 100% yo mu karere, si ayagendagenda.
Kubera ko eSIM zacu ziyandikisha ataco zihinduye ku nzira z’amatelefone ngendanwa zo muri Vietnam zifise aderesi IP yo mu karere, nta n’imwe itanga amakuru ku rwego mpuzamakungu. Ihuriro ryawe risa n’iryo abatuye muri Vietnam bakoresha ku musi ku musi — nta n’uguhagarika umutima, nta n’uguhagarika irembo, nta n’ugutera imbere kw’inyongera.
ESIM zacu zihuza na Mobifone, imwe mu mashirahamwe 3 akomeye muri Vietnam, ifise ubuhinga bwa 4G LTE na 5G mu gihugu cose mu ntara zose 63.
Amatelefone menshi y’ubu akoresha eSIM: iPhone XS n’iya nyuma, Samsung Galaxy S20 n’iya nyuma, Google Pixel 3 n’iya nyuma, Huawei P40 n’iya nyuma, n’izindi nyinshi.
Guhuza n'ibikoresho
Uhejeje kugura, uronka kode ya QR kuri email mu masegonda makeyi. Kuri telefone yawe, genda kuri Settings, Amakuru yo kuri telefone ngendanwa, Wongereko eSIM, Scan QR Code. Ivyo vyose bifata iminota itarenga 2.
Ivyo bishika ubwo nyene — kode ya QR ishika muri email yawe mu masegonda 30 uhejeje kwishura. Nta vyoherezwa ku mubiri, nta kurindira ku kibuga c’indege.
Ego. Ikarata yawe ya SIM iguma ikora iyo uhamagara canke urungika ubutumwa ku nimero yawe yo muhira, mu gihe eSIM ikora amakuru yo kuri telefone ngendanwa muri Vietnam.
Gutegura no Gukoresha
eSIM yacu yo mu karere itanga ubutumwa mu ntara zose 63 zo muri Vietnam — kuva mu gisagara ca Hanoi no mu gisagara ca Ho Chi Minh gushika ku nkengera y’ikiyaga co muri Phu Quoc, ku misozi yo muri Sapa, no mu turere two mu misozi two mu Kiyaga ca Mekong.
Ego. Ushobora gukoresha hotspot kuri telefone yawe maze ugasangira amakuru yawe ya eSIM n’ama laptop, ama tablette canke abo mujana. Nta n’imwe ibujijwe ku bijanye no gufatanya.
Niwakoresha amakuru yawe yose imbere y’uko iyo gahunda ihera, urashobora gusa kugura uwundi gahunda wa eSIM ku rubuga rwacu maze ugashiramwo kode nshasha ya QR — bifata iminota 2 gusa.
Umuvuduko, Ugupfuka & Amakuru
Oya.Imigambi yacu ya eSIM yo mu karere itanga amakuru y’umuvuduko wose wa 4G/5G ku giciro cose catanzwe. Igihe amakuru yawe amaze gukoreshwa, umugambi urahagarara gusa — nta gitangaje c’amahera y’umuvuduko muto.
Imigambi yacu ya eSIM yo mu karere itangura kuva ku madolari 3.99 gusa mu misi 7 — ugereranyije n’amadolari 10-15 ku musi ku bijanye n’ugutembera kw’isi yose. Urugendo rw’indwi 2 rwoshobora kugutwara amadolari 5-8 uri kumwe natwe ugereranije n’amadolari 140-210 uri kumwe na roaming.
Oya eSIM na SIM y’umubiri bikora icarimwe hakoreshejwe ubushobozi bwa telefone yawe bwo gukoresha SIM zibiri. Gumana SIM yawe y’umubiri ku bijanye no guhamagara/gutumako ubutumwa bwo muhira maze ushireho eSIM nk’umurongo w’amakuru.
Cane rwose. Kubera umuvuduko w’urubuga rwo mu karere 60-120 Mbps, eSIM yacu irashobora guhamagara amasanamu y’amasanamu, gucapura, gukoresha amakuru ku mbuga ngurukanabumenyi, amakarata, n’ibindi vyose bifise amakuru menshi ata buffering.
Ishirahamwe ryacu ry’abafasha abakiriya 24/7 riraboneka biciye ku kiganiro c’ubuzima, kuri email (support@esimdatatravel.com), no kuri WhatsApp (+84 838 648 001). Ibibazo vyinshi bitorwa mu minota 5.